Frequently Asked Questions

Everything you need to know about your Klei Merch experience.

How long will it take for my order to arrive?

Standard shipping typically takes 5-7 business days within the continental US. International orders may take 10-15 business days depending on customs processing.

What is your return policy for apparel?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please use our online portal to generate a return shipping label.

How do I know which size to order?

Each product page features a detailed size guide with measurements in both inches and centimeters. We recommend measuring a favorite garment at home to compare fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.

Are your products ethically sourced?

Yes, Klei Merch Shop is committed to sustainability. We partner with manufacturers who adhere to fair labor practices and use eco-friendly materials whenever possible.

Can I change or cancel my order after it's placed?

Orders are processed quickly to ensure fast delivery. You have a 1-hour window after placement to modify or cancel your order via your account dashboard.